Help & Support

Frequently Asked Questions

Find answers to the most common questions about our flowers, delivery, customization, and ordering process. If you need additional assistance, we're always happy to help.

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Ordering

How do I place an order?

Browse our collections, choose your bouquet, select the size and any optional add-ons, enter your delivery details and personalized message, then complete your secure checkout.

Can I schedule my order in advance?

Yes. During checkout, you can select your preferred delivery date.

Can I customize my bouquet?

Absolutely. Many of our bouquets allow you to choose the size, color, and premium add-ons. You can also include a personalized gift message and delivery instructions.

What if I don't know which bouquet to choose?

Browse our collections by style or occasion, including:

  • Happy Birthday Bouquets
  • Happy Anniversary Bouquets
  • Just Because

If you're still unsure, contact us and we'll be happy to help you choose the perfect arrangement.

Flowers & Products

Will my bouquet look exactly like the photos?

Every bouquet is handcrafted using fresh flowers. Because we work with seasonal blooms, some flowers may vary slightly while maintaining the same overall style, color palette, and premium presentation.

How fresh are your flowers?

We carefully select premium flowers and prepare every bouquet as close to the delivery time as possible to ensure maximum freshness.

How long will my flowers last?

With proper care, most bouquets remain beautiful for approximately 5–7 days or longer.

What is included with every bouquet?

Every bouquet includes:

  • ✓ Complimentary greeting card
  • ✓ Aqua box
  • ✓ Branded carrying box

Delivery

Where do you deliver?

We deliver throughout Duluth and North Atlanta within a 40-mile radius.

Is delivery free?

Delivery is free within 10 miles of Duluth. Beyond that, delivery is $1 per mile.

Do you offer Next-Day Delivery?

Yes. Most bouquets are available for Next-Day Delivery when ordered before the afternoon. Orders placed later in the evening will typically be delivered the following afternoon.

Why do some bouquets require advance notice?

Some premium arrangements use specialty flowers or require additional preparation time to ensure the highest quality and freshness. Products requiring extra preparation are clearly labeled before purchase.

Which bouquets require a 2-Day Advance Order?

Some specialty arrangements require additional preparation. Examples include:

  • Purple Velvet
  • Pink X-pression
  • Elegant Lilies
  • Red Classic Flower Box
  • Hot Pink Basket
  • Pink Cloud
  • Paris Basket
  • Pastel Dream

These products are clearly marked with a Requires 2-Day Advance Order badge.

Which bouquets require a 1-Week Advance Order?

Currently: Purple Mix (Peonies Included). Because peonies are seasonal and require advance sourcing, this bouquet should be ordered at least one week before your preferred delivery date.

Can I choose a specific delivery time?

We'll do our best to accommodate your preferred delivery window whenever possible, although exact delivery times cannot always be guaranteed.

What happens if the recipient isn't home?

We'll follow the delivery instructions you provide whenever possible or contact the recipient if needed.

Payments

What payment methods do you accept?

We currently accept:

  • Credit Cards
  • Zelle
  • Cash App
  • Venmo
Is online payment secure?

Yes. All online payments are processed through Shopify's secure checkout system.

Changes & Cancellations

Can I change my order?

If your bouquet has not yet entered production or been dispatched for delivery, we'll do our best to accommodate your request. Please contact us as soon as possible.

Can I cancel my order?

Orders may be canceled before production begins. Once flowers have been prepared or delivered, cancellations may no longer be possible.

Returns & Refunds

Do you accept returns?

Because flowers are fresh, perishable products, we generally cannot accept returns.

What if there's a problem with my order?

Your satisfaction is important to us. If your order arrives damaged or there is an issue with the quality, please contact us within 24 hours of delivery and include photos so we can review the situation and work toward a fair resolution.

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Still Have Questions?

If you need additional assistance, we're always happy to help.

Call Us (470) 891-1080
Hours Mon–Sun: 9:00 AM – 6:00 PM